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1.4 Based on 15 reviews
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    • Reliable car 1
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    • Poor service 7
    • Being scammed 6
    • Attempted fraud of my credit card 4
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We were supposed to take the car from ciampino airport - Rome. Booked in for pick up at 12.30pm. Deposit was paid for the car with rentacar.com. Due to train being slightly late we arrived to pick it up at 1.30 pm. Tried to ring them (3 times) to let them know but they wouldn't pick up. When we got there we were told they have given my car to someone else as we were late!! The car that I actually paid for! They said they cancelled the booking... Read more

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Irented a car in Reggio Calabria, and returned it a day later at Rome airport. The pickup location was an outside lot in bright sunlight. All the obvious damages were noted. The car never left our possession. We drove directly to Rome, left the car in a locked lot overnight. At Rome, they delayed until I was in danger of missing my flightbback to the US. The agent then examined the car with a flashlight in the covered garage and said there... Read more

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Returned a car to Loc Auto in Rome. After 10 minutes of detailed scrutiny they claimed Id made a credit card size scuff on the wheel arch (i have the photo). They even said if I didn't sign the form they would 'charge me extra for the work'. I signed the form but insisted that I wanted them to acknowledge that I disputed it. The Manager said she was not allowed to sign anything. Eventually I had to get my flight. 3 weeks later they took... Read more

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AVOID LOCAUTO at all costs. Hi Just back from Sorrento. Had a great trip which was ruined by Locauto car rental. I picked up the car at Naples airport. I am in the motor industry so I know how to appraise a car for scratches and damage. YOU MUST DO THIS. I took pictures of every mark and scratch on the car before i drove away. The girl had two on her IPAD but I found a lot more that she refused to take note of as they were under 5cm. I also took... Read more

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To echo many of the other posts here: DO NOT RENT FROM THIS COMPANY! I hate to use the all caps, but it's actually warranted here. We rented a car from this company through Rentalcars.com, an organization we had had no issues with in the past. Included in the rental was complete coverage in terms of damages. The rental was only for a day, from Florence down to Rome. To cover any damanges, they placed a 2000 Euro hold on our card, something... Read more

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A very negative experience with Locauto, that was representing Alamo. 1hour and 15minutes wait in the line to get our turn at Termini Station Rome. Charged 50 euros for snow currents rental never mentioned before. No time to give us some further informations. The car was delivered in a car park and no more explanations were given. The contrat said the tank should be full,, but we discovered that is was less than half full and the fuel gauge was... Read more

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this rental booking experience with locauto was horrible. i selected a car which was a VW golf and the website said 45 euros for 3 days. i booked and the website directed me automatically to an insurance website which was 25 euros and i paid a total of 70 euros. the website said 'payable at counter:0.00euros' i went at the locauto booth at milan linate airport. the representative's attitude was not very nice everything we asked was answered with... Read more

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First I thought it was a mistake but now I believe it's an organised scam. I had a traffic ticket in Rome which I paid the following day. Nevertheless Locauto took from my credit card 48.80 euros for administrative charges. By looking for similar cases on the internet I realized that this is a common practice of the company. And don't try to call them is practically impossible to reach them by phone. They had already managed to destroy my... Read more

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Rented a car and received a vehicle violation for driving in a small city without the proper permit (make sure you know the driving rules in Italy before you rent a car). Locauto charged my credit card 48 euros ($53 US Dollars) eight months after the violation. I was under the impression this was for the traffic violation but turns out is was an "administrative charge" for Locauto to provide the Polizia with my name and address. I then... Read more

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We were charged for 488 euros for a damage that was very obviously an existing, old damage. It was not marked on their map of the car and I am 100% sure it still is not. Deep scratches on a hidden place that was not checked with us during pickup. The check of the car was WAY more thorough with drop off, with flashlights and all. We tried to file claims, but their customer "service" is SO BAD. They ignore you and they close the case without... Read more

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