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AVOID LOCAUTO at all costs.

Hi Just back from Sorrento. Had a great trip which was ruined by Locauto car rental. I picked up the car at Naples airport. I am in the motor industry so I know how to appraise a car for scratches and damage.

YOU MUST DO THIS.

I took pictures of every mark and scratch on the car before i drove away. The girl had two on her IPAD but I found a lot more that she refused to take note of as they were under 5cm.

I also took my dashcam and fitted it before i left.

I was very carefull every time i left the car in a car park as you are forced to have 900 euros blocked on your credit card in lew of damage. In Positano you will need to let an attendant park your car so let them see you take pictures before you leave it and always check it when you return as the car parks are multi level and very tight.

When i returned the car to the airport it was before the rental office opened so again I took pictures of every panel on the car and the reg plate. This ensures you have a digital date and time stamp on the images in case you need them.

And boy do I need them. On my return to the UK I was hit with a ยฃ450 euro invoice claiming that the car was damaged and the funds removed from my card without my authorisation.

Of course it was not and I have all of the evidence to prove it. Even the dashcam will verify where i had been on my trips and dates and times as LOCAUTO claim that i was involved with another car.

So far they have not provided any photo's that I requested but stand by their claim. My credit card company have opened a dispute and I am confident that I have all the proof needed.

Had i not taken the pictures I would not be so confident..

A google search of LOCAUTO will show that this is a regular scam and if anyone knows how to stop them I will be happy to contribute my experience.

I intend to propogate my experience on every social media platform that I can to prevent others being robbed by them in the meantime.

LOCAUTO are partners with Enterprise car rental and I have issued a complaint to to them along with Auto Europe who I booked with.

Renting a car was a fantastic was to see the Amalfi coast just a pity about the crooks at Locauto.

Paul

Reason of review: Unauthorised charge to my credit card for existing damage.

Monetary Loss: $450.

Preferred solution: Full refund.

Locautorent Cons: Attempted fraud of my credit card, No evidence provided, Dishonest staff.

Location: Metropolitan City Of Naples, Campania

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