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The worst mistake I have done while travelling in Italy; We received a car with multiple damages at night with no documentation of nicks and scratches as they saved all the damage details in their iPad supposedly, after leaving the car in Naples we received an email...
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1.2
#1305929
I rented a car from Locauto this Summer. On Pick-up we noted 11 damages which were fixed in the contract. On Drop-off, only 6 were registered (???), so we paid our agreed invoice and expected the deal to be closed. One week late we got an invoice per email and our...
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1.9
I liked
  • Car was ok
I didn't like
  • Customer service and cheating billing practices
#1180608
This company is worse than my country. I did not receive any answer or any feed back. I cant say more comments. They are stupid. Its very strange that a company from Italy, a nice country, proceed like this. During my Italy time, unfortunatily a got tree injuries...
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#1179122
Locautorent Brindisi illegally charged my card 4 months after I rented a car at Brindisi Airport claiming I had a traffic infringement which I have never been informed of by them or the Italian authorities. I still have no idea what traffic law I infringed. They...
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1.0
I didn't like
  • Legal activities they made
  • Illegal charges
#1170277

Locautorent in Catania, Sicily - Avoid at all costs ! Unethical , Rip Off

Avoid at any cost. They will harrass you into buying insurance. Any hairline scratch will cost you $$$$. Six months after the rental they charged me $57 claiming admin fee for a traffic ticket that never happened. AVOID! Poor customer service. Unethical practices.
1.0
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Website
Catania, Sicily
#1154586
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Locautorent in Catania, Sicily - Unauthorized transaction- rip off

This 48.80 Euro administration charge is outrageous and excessive. I haven t even seen or verify the merit of any traffic violation. The way you nickel and dime customers is a business turn off. This will be the last time you will see any business from me or my associates. A formal complain will be filed with National Rent a car in the USA.
1.0
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Catania, Sicily
#1153756
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Locautorent - Worst experience

Worst experience At first seems to be a serious company, but they look to take more money from their customers. We had a problem with the front window, a small stone fell on the glass. Driving on the paid highway, from a big car felt a stone and made a small crack. It was not our fault, it's a major force that could never be avoided. Blame is the road and big trucks that go with high-speed. At the place of surrender, the employees presented us a document with the amount of the indemnity. When we arrived home, we had a great surprise, the extra 100 euros was extracited from our card. Real scam. It is not possible to treat your clients like this. Shame on you and your services. Do not use their services ever.
1.8
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#1115887
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When we rented the car I said tha I'd like a full insurance and we pay for it. Unfortunatly, when we received the bill the company sent an extra charge because of some smal damage in the car. We stay with the car from 06 to 09,05.17. I sent a e-mail to Enterprise in...
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AdiMr
AdiMr

În the same situation ...How to save money?Afraid that tomorrow they will extract another summer from the card.

Anonymous
Chris

Hi, I am in the same situation and interested to talk to you.

1.0
#1081695

Locautorent - Double charged by LocAuto

Do not use LOCAUTO! We booked a car through rentalcars.com and paid for it in advance, total $232.9. When we arrived in Bologna, we gave them the rental info. They set up an entirely new rental and charged us an additional $333.89 for it. When we tried to resolve it, they claimed it was an "insurance issue". We have since gotten a letter informing us of a "traffic violation" and charging our credit card an additional $55.99 for "administrative fees." They told us we would be hearing from the Italian Government about this. To date we have heard nothing from the government. This company is a scam without question. Don't use them and don't book through rentalcars.com!
1.0
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I didn't like
  • This company is a scam we were double charged
#1078572
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Locautorent in Tessera, Venezia, Veneto - The Worst

We paid to get an Alamo rental car from the Venice airport. Locauto was taking care of the Alamo rentals. Our flight was an hour early, so they made us wait. All other car rental agencies we have worked with have all just given us a car when we arrive. After THREE hours of waiting Locauto staff told us they wouldn't accept the driver's credit card because the numbers were flat, though THE CAR HAD BEEN PAID FOR IN ADVANCE! They didn't accept any of the passenger's raised number credit cards either! After flying all night and waiting on a wooden bench for 3 hours staring at a lot full of rental cars, Locauto staff provided no solution, so we had to go get our rental car from another provider. They should have notified us in advance of any credit card requirements, notified us they would take Alamo rentals before booking, given us the car we paid for when we arrived, and treated us kindly.
1.5
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Tessera, Venezia, Veneto
I didn't like
  • Service at all
  • Service
#1061607
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Locautorent in Orio Al Serio, Lombardy - Never rent with Locauto italy

Never ever, ever ever rent a car from Locauto. I rented a car in Bergamo airport for a week, the car was brought back fine. I received one traffic fine to which I paid right away and obtained all receipts, I showed the desk at the airport the receipt and she said *yeah thats fine* It wasnt fine...a month later I was being charged over 40 Euro as they were saying they were receiving letters from the italian highway authority about my fines. THEY WERE NOT. I had to get a solicitor to combat their solicitor who was sending me the fines and letters and automatically taking it from my account. My solicitor concluded that there were NO VIOLATIONS being sent to them. 400 Euro & 1 year later, the case is over. I highly, highly recommend never to consider Locauto
1.0
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Orio Al Serio, Lombardy
I didn't like
  • Legal activities they made
  • Service
  • Extra fees which werent legal
#1036601
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