Latest review first
The worst mistake I have done while travelling in Italy; We received a car with multiple damages at night with no documentation of nicks and scratches as they saved all the damage details in their iPad supposedly, after leaving the car in Naples we received an email...Read more
Company wrote 0 private or public responses to the review from Jul 17.
I rented a car from Locauto this Summer. On Pick-up we noted 11 damages which were fixed in the contract. On Drop-off, only 6 were registered (???), so we paid our agreed invoice and expected the deal to be closed. One week late we got an invoice per email and our...Read more
Company wrote 0 private or public responses to the review from Feb 01.
- Car was ok
I didn't like
- Customer service and cheating billing practices
This company is worse than my country. I did not receive any answer or any feed back. I cant say more comments. They are stupid. Its very strange that a company from Italy, a nice country, proceed like this. During my Italy time, unfortunatily a got tree injuries...Read more
Company wrote 0 public responses to the review from Jan 30.
Locautorent Brindisi illegally charged my card 4 months after I rented a car at Brindisi Airport claiming I had a traffic infringement which I have never been informed of by them or the Italian authorities. I still have no idea what traffic law I infringed. They...Read more
Company wrote 0 public responses to the review from Jan 16.
I didn't like
- Illegal charges
- Legal activities they made
Locautorent - Avoid at all costs ! Unethical , Rip Off
Avoid at any cost. They will harrass you into buying insurance. Any hairline scratch will cost you $$$$. Six months after the rental they charged me $57 claiming admin fee for a traffic ticket that never happened. AVOID! Poor customer service. Unethical practices.
Company wrote 0 public responses to the review from Dec 23, 2017.
Locautorent - Unauthorized transaction- rip off
This 48.80 Euro administration charge is outrageous and excessive. I haven t even seen or verify the merit of any traffic violation. The way you nickel and dime customers is a business turn off. This will be the last time you will see any business from me or my associates. A formal complain will be filed with National Rent a car in the USA.
Company wrote 0 public responses to the review from Dec 22, 2017.
Worst experience At first seems to be a serious company, but they look to take more money from their customers. We had a problem with the front window, a small stone fell on the glass. Driving on the paid highway, from a big car felt a stone and made a small crack. It...Read more
Company wrote 0 private or public responses to the review from Oct 16, 2017.
When we rented the car I said tha I'd like a full insurance and we pay for it. Unfortunatly, when we received the bill the company sent an extra charge because of some smal damage in the car. We stay with the car from 06 to 09,05.17. I sent a e-mail to Enterprise in...Read more
Company wrote 0 private or public responses to the review from Jul 31, 2017.
Do not use LOCAUTO! We booked a car through rentalcars.com and paid for it in advance, total $232.9. When we arrived in Bologna, we gave them the rental info. They set up an entirely new rental and charged us an additional $333.89 for it. When we tried to resolve it,...Read more
Company wrote 0 public responses to the review from Jul 24, 2017.
I didn't like
- This company is a scam we were double charged
We paid to get an Alamo rental car from the Venice airport. Locauto was taking care of the Alamo rentals. Our flight was an hour early, so they made us wait. All other car rental agencies we have worked with have all just given us a car when we arrive. After THREE...Read more
Company wrote 0 public responses to the review from Jun 15, 2017.
Tessera, Venezia, Veneto
I didn't like
- Service at all
Do you have something to say about Locautorent? What happened? What can we help you with?