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Locautorent - Deposit money (500 euro) no reimbursement

I rented a car from 13.07.2019 to 15.07.2019 in Napoli Airport. They said that 500 Euro is blocked for deposit and on 15.07.2019 when I have returned back the car, they explained that full money as 500 is unblocked. When I get back to my country, the bank explained that money is not blocked and unblocked. It's already taken and not delivered back. I explained that via e-mail to customer service of Locauto. But they insist that they have unblocked the money. But the thing is the money was never blocked, it was taken.
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Review
#1632641 Review #1632641 is a subjective opinion of poster.
Pros
  • ---
Cons
  • ---
Tags
  • ---
1.2
Details
The worst mistake I have done while travelling in Italy; We received a car with multiple damages at night with no documentation of nicks and scratches as they saved all the damage details in their iPad supposedly, after leaving the car in Naples we received an email...
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Review
#1305929 Review #1305929 is a subjective opinion of poster.
Reason of review
Problems with payment
1.9
Details
I rented a car from Locauto this Summer. On Pick-up we noted 11 damages which were fixed in the contract. On Drop-off, only 6 were registered (???), so we paid our agreed invoice and expected the deal to be closed. One week late we got an invoice per email and our...
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Review
#1180608 Review #1180608 is a subjective opinion of poster.
Pros
  • Car was ok
Cons
  • Customer service and cheating billing practices
Reason of review
Problems with payment
Loss
$110
Preferred solution
Full refund
Tags
  • Rip Off Administrative Charge
This company is worse than my country. I did not receive any answer or any feed back. I cant say more comments. They are stupid. Its very strange that a company from Italy, a nice country, proceed like this. During my Italy time, unfortunatily a got tree injuries...
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Review
#1179122 Review #1179122 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$300
Preferred solution
Full refund
1.0
Details
Locautorent Brindisi illegally charged my card 4 months after I rented a car at Brindisi Airport claiming I had a traffic infringement which I have never been informed of by them or the Italian authorities. I still have no idea what traffic law I infringed. They...
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Review
#1170277 Review #1170277 is a subjective opinion of poster.
Cons
  • Legal activities they made
  • Illegal charges
Reason of review
Poor customer service
Loss
$84
Preferred solution
Full refund

Locautorent in Catania, Sicily - Avoid at all costs ! Unethical , Rip Off

1.0
Details
Avoid at any cost. They will harrass you into buying insurance. Any hairline scratch will cost you $$$$. Six months after the rental they charged me $57 claiming admin fee for a traffic ticket that never happened. AVOID! Poor customer service. Unethical practices.
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Review
#1154586 Review #1154586 is a subjective opinion of poster.

Locautorent in Catania, Sicily - Unauthorized transaction- rip off

1.0
Details
This 48.80 Euro administration charge is outrageous and excessive. I haven t even seen or verify the merit of any traffic violation. The way you nickel and dime customers is a business turn off. This will be the last time you will see any business from me or my associates. A formal complain will be filed with National Rent a car in the USA.
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Review
#1153756 Review #1153756 is a subjective opinion of poster.

Locautorent - Worst experience

1.8
Details
Worst experience At first seems to be a serious company, but they look to take more money from their customers. We had a problem with the front window, a small stone fell on the glass. Driving on the paid highway, from a big car felt a stone and made a small crack. It was not our fault, it's a major force that could never be avoided. Blame is the road and big trucks that go with high-speed. At the place of surrender, the employees presented us a document with the amount of the indemnity. When we arrived home, we had a great surprise, the extra 100 euros was extracited from our card. Real scam. It is not possible to treat your clients like this. Shame on you and your services. Do not use their services ever.
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Review
#1115887 Review #1115887 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
When we rented the car I said tha I'd like a full insurance and we pay for it. Unfortunatly, when we received the bill the company sent an extra charge because of some smal damage in the car. We stay with the car from 06 to 09,05.17. I sent a e-mail to Enterprise in...
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2 comments
AdiMr
#1380171

În the same situation ...

How to save money?

Afraid that tomorrow they will extract another summer from the card.

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Review
#1081695 Review #1081695 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$700
Preferred solution
Cancel my credit card bill
Tags
  • fraudulent amout

Locautorent - Double charged by LocAuto

1.0
Details
Do not use LOCAUTO! We booked a car through rentalcars.com and paid for it in advance, total $232.9. When we arrived in Bologna, we gave them the rental info. They set up an entirely new rental and charged us an additional $333.89 for it. When we tried to resolve it, they claimed it was an "insurance issue". We have since gotten a letter informing us of a "traffic violation" and charging our credit card an additional $55.99 for "administrative fees." They told us we would be hearing from the Italian Government about this. To date we have heard nothing from the government. This company is a scam without question. Don't use them and don't book through rentalcars.com!
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Review
#1078572 Review #1078572 is a subjective opinion of poster.
Cons
  • This company is a scam we were double charged
Reason of review
Pricing issue
Loss
$388
Preferred solution
Full refund

Contact Locautorent Customer Service

Mailing Address:
LocautoRent
Via Gustavo Fara 39 Italy
Milano, Lombardy 20147
Phone:
+39 024 302 0342
All Locautorent Contacts

Locautorent in Tessera, Venezia, Veneto - The Worst

1.5
Details
We paid to get an Alamo rental car from the Venice airport. Locauto was taking care of the Alamo rentals. Our flight was an hour early, so they made us wait. All other car rental agencies we have worked with have all just given us a car when we arrive. After THREE hours of waiting Locauto staff told us they wouldn't accept the driver's credit card because the numbers were flat, though THE CAR HAD BEEN PAID FOR IN ADVANCE! They didn't accept any of the passenger's raised number credit cards either! After flying all night and waiting on a wooden bench for 3 hours staring at a lot full of rental cars, Locauto staff provided no solution, so we had to go get our rental car from another provider. They should have notified us in advance of any credit card requirements, notified us they would take Alamo rentals before booking, given us the car we paid for when we arrived, and treated us kindly.
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Review
#1061607 Review #1061607 is a subjective opinion of poster.
Cons
  • Service at all
  • Service
Reason of review
Poor customer service
Tags
  • Locauto Reviews