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The worst mistake I have done while travelling in Italy; We received a car with multiple damages at night with no documentation of nicks and scratches as they saved all the damage details in their iPad supposedly, after leaving the car in Naples we received an email...
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1.2
#1305929
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I rented a car from Locauto this Summer. On Pick-up we noted 11 damages which were fixed in the contract. On Drop-off, only 6 were registered (???), so we paid our agreed invoice and expected the deal to be closed. One week late we got an invoice per email and our...
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1.9
I liked
  • Car was ok
I didn't like
  • Customer service and cheating billing practices
#1180608
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This company is worse than my country. I did not receive any answer or any feed back. I cant say more comments. They are stupid. Its very strange that a company from Italy, a nice country, proceed like this. During my Italy time, unfortunatily a got tree injuries...
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#1179122
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Locautorent Brindisi illegally charged my card 4 months after I rented a car at Brindisi Airport claiming I had a traffic infringement which I have never been informed of by them or the Italian authorities. I still have no idea what traffic law I infringed. They...
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1.0
I didn't like
  • Illegal charges
  • Legal activities they made
#1170277
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Locautorent - Avoid at all costs ! Unethical , Rip Off

Avoid at any cost. They will harrass you into buying insurance. Any hairline scratch will cost you $$$$. Six months after the rental they charged me $57 claiming admin fee for a traffic ticket that never happened. AVOID! Poor customer service. Unethical practices.
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
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Value for money
Website
Catania, Sicily
#1154586
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Locautorent - Unauthorized transaction- rip off

This 48.80 Euro administration charge is outrageous and excessive. I haven t even seen or verify the merit of any traffic violation. The way you nickel and dime customers is a business turn off. This will be the last time you will see any business from me or my associates. A formal complain will be filed with National Rent a car in the USA.
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Catania, Sicily
#1153756
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Worst experience At first seems to be a serious company, but they look to take more money from their customers. We had a problem with the front window, a small stone fell on the glass. Driving on the paid highway, from a big car felt a stone and made a small crack. It...
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1.8
#1115887
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When we rented the car I said tha I'd like a full insurance and we pay for it. Unfortunatly, when we received the bill the company sent an extra charge because of some smal damage in the car. We stay with the car from 06 to 09,05.17. I sent a e-mail to Enterprise in...
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AdiMr
AdiMr

În the same situation ...How to save money?Afraid that tomorrow they will extract another summer from the card.

Anonymous
Chris

Hi, I am in the same situation and interested to talk to you.

1.0
#1081695
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Do not use LOCAUTO! We booked a car through rentalcars.com and paid for it in advance, total $232.9. When we arrived in Bologna, we gave them the rental info. They set up an entirely new rental and charged us an additional $333.89 for it. When we tried to resolve it,...
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1.0
I didn't like
  • This company is a scam we were double charged
#1078572
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We paid to get an Alamo rental car from the Venice airport. Locauto was taking care of the Alamo rentals. Our flight was an hour early, so they made us wait. All other car rental agencies we have worked with have all just given us a car when we arrive. After THREE...
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1.5
Tessera, Venezia, Veneto
I didn't like
  • Service at all
  • Service
#1061607
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